Essential Training At Your Finger Tips

Watch training courses/videos from the comfort of your home and office - Get training from the most trusted sources in the industry - Receive CEs immediately after completing your course

During this live presentation, attendees will learn about the key recruitment and retention processes to keep home care agencies moving in 2021, including: Key Performance Indicators (KPI) of caregiver recruiting; Strategies for attracting, selecting, and onboarding caregivers; Steps to build your caregiver retention toolbox; Insights from a day in the life of a caregiver; and How to manage caregivers effectively.   Course Author: Anne-Lise Gere, SPHR and Steve "The Hurricane" Weiss  Read More

A Quality Assurance and Performance Improvement (QAPI) program that is built specifically for your Medicare-certified agency can have a dramatic effect — this is because instead of having the crisis du jour, you will identify how to proactively deal with what the crises would be. By drilling to the root of the problem, you can avoid the problem…it is that simple! During this webinar, Sharon Litwin will review the Conditions of Participation (CoPs) for QAPI — and then show you how to develop, implement, and maintain an agency-specific effective QAPI program. This program will show you how to address your outcomes through QAPI as well so that you can be a 5-star agency! Course Author: Sharon Litwin, RN, BSHS, MHA, HCS-D  Read More

With the release of the 2021 Home Care Benchmarking Study, we can finally see how COVID-19 impacted every facet of our home care businesses. Join Darin Ellsworth, Senior Account Manager at Home Care Pulse as he highlights findings from this year’s Benchmarking Study that illustrate the real and surprising shifts the pandemic brought to our home care in Florida. In this webinar we’ll discover: How the shift in demand for home care services has evolved. Ongoing trends with caregiver turnover. Which marketing sources are bringing in sustainable revenue streams from new clients. What the next 1-3 years look like for home care from the perspective of individual FL agency owners Course Author: Darin Ellsworth Read More

The Centers for Medicare & Medicaid (CMS) Quality Improvement Organization (QIO) reviews thousands of appeals annually. In 2019, approximately 50% of Florida appeals submitted were terminated due to technical failures which were often the fault of the submitting provider. These failures can result in substantial revenue loss to the provider. Multi-faceted, these failures include issues with the Notice of Medicare Non-Coverage (NOMNC) form, records submission, and meeting deadlines. During this program, the speaker will review the basics of NOMNCs, how to respond to a QIO appeal request, and how to avoid common mistakes.  Course Author: Nanette Smith NHA Read More

As we begin to gradually emerge from the throes of a global pandemic, home care providers will begin to resume business as usual, and so will surveyors. But will it really be business as usual? As survey activity ramps back up, Medicare-certified providers may find themselves wondering what surveys will look like in a post-COVID world. The speakers will expound on part one of this two-part program with a more detailed look at how survey activities and focus might change as a result of the pandemic. Don’t get caught off guard! Register now for this informative presentation so that you may begin planning now and position your agency for success when it is time for your next survey.   Course Author: DeAnn Briscoe, Valerie Cornett Read More

Do you know what to expect when a state surveyor walks through your door? This session will cover the basics of the Agency for Health Care Administration's (AHCA) rules and regulations for home care services in the state of Florida. A review of pertinent statutes and how to meet these State-specific standards will be explained. Whether your agency provides skilled or non-skilled services, upon completion of the course, you will have a better understanding of the regulations you must meet to provide these services in Florida. Course Author: Kim Wilkerson  Read More

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