Essential Training At Your Finger Tips

Blast off into a new era of growth with this session on strategic diversification and stellar marketing techniques to maximize your census. Explore new worlds and expand your reach! Diversifying your marketing strategies will help you capture new patient populations and increase your agency’s visibility. We’ll explore how to leverage innovative marketing tactics, target different demographic groups, and build a robust strategy to attract and retain patients and clients. Learn how to launch your marketing efforts into a new orbit, driving growth and sustainability while enhancing your agency’s reputation in the competitive home care universe.   Speakers/Course Authors - Lori Beth Irvin Read more

Join us for a guided exploration through the compliance universe, anchored by the U.S. Department of Health and Human Services (HHS) Office of Inspector General's (OIG) Seven Elements of an Effective Compliance Program. We’ll delve into policies, leadership, training, communication, monitoring, enforcement, and corrective action — ensuring your compliance program remains in orbit and your organization thrives with integrity.     Speakers/Course Authors - J'non Griffin Read more

Embark on a journey through the vast universe of claim denial management in this essential session on optimizing your home health agency’s financial performance. Navigating the cosmos of claim denials requires precision and strategy and demands a systematic approach to ensure revenue cycles remain smooth and efficient. We’ll explore effective strategies for preventing denials, correcting errors, and appealing claims, giving you the tools needed to maximize reimbursement and minimize financial setbacks. Get ready to chart a course to improved financial health and smoother operations in the world of home health.     Speakers/Course Authors - Michael Greenlee & Hannah Vale Read more

Embark on an interstellar journey exploring the role therapy plays in the Patient-Driven Groupings Model (PDGM), and how to align therapy practices with evolving payment reform. Home care providers must ensure that all the PDGM stars align — especially therapy services — to optimize reimbursement and outcomes. We’ll explore best practices for integrating therapy into the PDGM framework, how to maximize reimbursement through precise documentation, and strategies to position therapy services for success within this dynamic payment model.     Speakers/Course Authors - Melinda Gaboury Read more

Like a spacecraft maneuvering through an asteroid field, we’ll navigate the complex space between denials and approvals, exploring the critical process of medical reviews and appeals to avoid pitfalls and ensure successful claim resolutions. We’ll examine key strategies for effectively managing denials, understanding the appeal process, and presenting the strongest case for reconsideration. Attendees will learn how to streamline their workflow, reduce claim rejections, and successfully appeal denied claims, ultimately improving financial performance and compliance.     Speakers/Course Authors - Melinda Gaboury Read more

Fuel your agency’s success by leveraging the Consumer Assessment of Healthcare Providers and Systems (CAHPS) to drive better home health outcomes. In this session, we’ll explore how CAHPS data can improve patient satisfaction, elevate care quality, and support regulatory compliance. Like a space explorer guided by precise instruments, providers can use CAHPS results to chart a course toward excellence. We’ll also share stellar insights from the Patient and Family Satisfaction Quality Improvement Project, featuring data from 80 home based care organizations. Discover how to interpret CAHPS feedback, apply proven strategies, and elevate your agency’s performance and patient-centered care.     Speakers/Course Authors - Lindsay Doak & Chris Attaya Read more