Essential Training At Your Finger Tips

Discover the essential steps in training your office staff to effectively convert referral phone calls into scheduled in-home assessments. While community liaisons and marketing efforts are vital for generating referrals, the sales process truly begins when a prospect contacts your agency. This presentation emphasizes the importance of equipping your staff with the skills to guide callers seamlessly from inquiry to assessment scheduling. Learn how to instill consistency in phone etiquette, develop scripts for open-ended discovery questions, and address frequently asked questions and objections. Gain insights on transitioning the conversation towards scheduling the in-home assessment, ensuring your office sales team plays a confident and integral role in driving census growth for your agency. Speakers/Course Authors - Kelli Sandler & Thomas Rose Read more

Join us for an empowering session tailored to small business owners, aimed at enhancing leadership skills and propelling businesses to new heights. This session will explore strategic methods to assess your strengths and weaknesses as a leader, bridging gaps, and maximizing strengths for peak performance. Attendees will learn to construct a robust strategic plan and roadmap to steer their businesses toward success and gain valuable insights into resources available to support career advancement, even within their organizations. Don't miss this chance to accelerate your business growth and achieve your aspirations. Speakers/Course Authors - Thomas Rose and Tina Robertson Read more

The Medicare Review Choice Demonstration (RCD) has introduced several compliance tools, yet Unified Program Integrity Contractor (UPIC) audits often reveal shortcomings in RCD implementation. By integrating RCD best practices with UPIC findings, agencies can pinpoint areas for optimizing clinical documentation and deliver cost-effective care. This approach aims to yield positive outcomes in the Home Health Value-Based Purchasing (HHVBP) program while minimizing financial disruptions from UPIC or other payer reviews. It encompasses both agency record generation processes and care management principles. Don't miss this opportunity to enhance your agency's compliance efforts and drive excellence in home health care. Speakers/Course Authors - Joe Osentoski Read more

Discover the critical role of Outcome and Assessment Information Set (OASIS) Section GG items in achieving quality and payment success in home health care. With the new Discharge Function Score quality measure set to be publicly reported on January 1, 2025, it's essential to ensure the accuracy of GG 0130 and GG 0170 OASIS data collected by your agency.Join us for an in-depth workshop focused on Section GG, equipping you with the necessary tools to capture precise assessment data reflective of your agency's quality care. Explore the new reporting schedule for Discharge Function, official guidance for GG 0130 and GG 0170, and key OASIS items used in Home Health Quality Reporting Program (HH QRP). Attendees will gain valuable insights into comparing M1800 Functional items with Section GG, understanding differences in use between the Home Health Value-Based Purchasing (HHVBP) and HH QRP programs, assessment strategies, and more. Don't miss this opportunity to stay ahead of the curve and maximize your agency's success! Speakers/Course Authors - Jennifer Osburn Read more

Despite advancements in recruitment, caregiver turnover remains a pressing issue in the home care industy. Organizations often grapple with retaining caregivers even after streamlining their hiring processes. Join us for an insightful panel discussion focusing on the development of a comprehensive caregiver retention strategy. Delve into the prevailing challenges agencies confront today, explore effective solutions to mitigate turnover, and gain foresight into upcoming trends in caregiver retention. Don't miss this opportunity to fortify your approach to talent sustainability in the home care industry. Speakers/Course Authors - Cecilia Ariola-Adams & Alex Oosterveen & Roger Lopez Read more

With the Home Health Value-Based Purchasing (HHVBP) Expanded Model undergoing changes in its third year, home health agencies must adapt to evolving scoring methodologies to enhance their Total Performance Scores (TPS). In this session, the speakers will provide valuable insights into the latest updates to the model and offer guidance on how agencies can effectively prepare for these changes. Join us to stay informed and optimize your performance in the evolving landscape of HHVBP. Speakers/Course Authors - Chris Attaya & Angela Huff Read more