Essential Training At Your Finger Tips

This session explores why long-term care insurance clients can represent a valuable payer source for home care agencies. Viewers will learn strategies for identifying and attracting these clients, managing assignment-of-benefits arrangements, improving billing and collections, navigating policy requirements, and developing assessments and care plans that support claim approval and client retention. Speakers/Course Authors - Steven Dunn & Kevin Dunn Read more

Clinical managers play a central role in achieving strong clinical outcomes, patient satisfaction, financial stability, workforce performance, and regulatory compliance. This comprehensive course provides practical management frameworks, operational tools, and leadership strategies to help new and experienced clinical managers strengthen team oversight and support sustainable agency performance. Speakers/Course Authors - Christina Crumbley & Cara Tomlinson Read more

Florida’s Medicaid director and a national Medicaid policy expert examine the federal and state developments affecting home care and home- and community-based services. The session addresses national trends, program-integrity initiatives, and statutory, regulatory, and operational changes that Florida Medicaid providers should understand. Speakers/Course Authors - Damon Terzaghi & Devona Pickle Read more

A strong culture of quality requires leadership commitment, transparency, accountability, and continuous improvement. This session offers practical guidance for assessing organizational culture and implementing strategies that strengthen performance and produce lasting quality improvement. Speakers/Course Authors - Melinda Gaboury Read more

This session introduces a practical, zero-cost framework for creating sustainable growth by addressing leadership gaps, cultural misalignment, talent challenges, and a lack of strategic focus. Viewers will learn how to sharpen agency differentiation, apply lead measures, strengthen consultative messaging, establish accountability, and turn strategy into measurable results. Speakers/Course Authors - Denise Stanford Read more

Denials, documentation gaps, Electronic Visit Verification issues, and billing delays can cause agencies to lose revenue even as service volume grows. This session identifies common breakdowns and presents operational strategies for protecting cash flow, reducing preventable losses, and improving billing performance. Speakers/Course Authors - Julio Barea Read more