Essential Training At Your Finger Tips

This webinar is designed to help home care leaders move from emotional hesitation to confident action when navigating challenging workplace conversations. Participants will explore why difficult conversations feel so hard especially in the home care setting, how emotions and past experiences influence leadership behavior, and practical strategies to prepare for conversations involving performance, boundaries, conflict, or accountability. With a clear emphasis on leadership skill-building—not therapy or HR policy—attendees will learn how to plan for desired outcomes, manage emotional reactions, and engage in conversations that build trust, clarity, and forward momentum within their teams. Speaker/Course Author - Stephanie Greene, MHA, CPC, PCC, ELI-MP Read more

Face-to-Face requirements have changed with the 2026 Final Rule. This is the biggest and best update to Face-to-Face since its implementation. This session will cover the applicable regulations that guide Face-to-Face requirements; the latest updates from CMS and the MACs, aspects of the Face-to-Face encounter that are often unknown or misunderstood; and the impact on PDGM with Face-to-Face alignment and reimbursement. Speaker/Course Author - Melinda A. Gaboury Read more

The CY 2026 Home Health PPS Final Rule introduces major programming and reimbursement changes, including significant payment cuts, updates to PDGM, HHCAHPS, and HHVBP, new and revised quality measures, and a proposed overall economic impact of -$1.135 billion, placing increased financial pressure on providers - nearly half of whom already operate at negative margins. Changes to the HHCAHPS survey and VBP scoring, along with updates to LUPAs, case-mix weights, wage indexes, payment rates, and OASIS requirements, will further affect agency performance and bonus eligibility, while CMS also proposes a permanent -4.059% adjustment to the base payment rate. Despite these challenges, agencies that redesign operations, standardize care, and align with value-based and compliance-focused models may achieve improved clinical outcomes and margins of up to 30-40%, a strategy highlighted in this webinar series designed to help providers adapt and succeed under the new rules. Speakers/Course Authors - Arnie Cisneros & Kim McCormick Read more

We know hiring fast has become the norm - but at what cost? In today’s rushed job market, speed often replaces strategy, leading to costly hiring mistakes. This webinar  breaks down why quick hires create long-term problems, how to spot the right candidate from the start, and what employers can do to avoid the hidden costs of a bad hire—before it impacts performance, culture, and retention.   Speakers/Course Authors - John Dalton Read more

The HHCAHPS Survey will be new and improved as of April 2026. This new survey will not only bring changes to the survey itself, but will modify the Star Ratings and will have a massive impact on the HHVBP Model changes for 2026.   Speakers/Course Authors - Melinda A. Gaboury Read more

Demonstrating and supporting medical necessity is not only essential for patient-centered care but also directly impacts submission compliance and affirmation rates under CMS’s Home Health Review Choice Demonstration (RCD). This session will provide providers with strategies to document, review, and communicate medical necessity effectively—reducing denials, improving affirmation rates, and ensuring compliance with Medicare payment requirements.   By the end of this session, participants will be able to: Clearly define Medicare’s requirements for medical necessity in the home health setting. Apply best practices for documenting and supporting medical necessity throughout the episode of care. Conduct effective internal QA reviews to identify and correct documentation gaps before submission. Strengthen compliance with the Review Choice Demonstration by linking documentation to affirmation success. Recognize and respond to recertification trends within their agency to ensure services remain justifiable.  Support medical necessity during recertification—including when it is appropriate to continue or discharge. Navigate difficult conversations with patients and families who desire ongoing services without meeting criteria. Identify the most common RCD denial reasons and apply strategies to avoid them. Understand the purpose and process of the Notice of Medicare Non-Coverage (NOMNC) and the Quality Improvement Organization (QIO) appeal process.   Speakers/Course Authors - J'non Griffin & Kimberly Wilkerson Read more