Essential Training At Your Finger Tips

Recent statistics show that something has changed at the Administrative Law Judge (ALJ) level. The overturn rate has drastically fallen over the past year. If you receive a denial of your claim-- how to meet the higher, more difficult standard that is being set? Now, more than ever, dealing with the Medicare appeals process can be confusing and frustrating. Gleaned from thousands of appeals and hundreds of hearings, we will address the appeal process, preparation, and presentation tips for ALJ hearings to push you towards success, including laying the groundwork during the entire Medicare appeals process to build toward a winning presentation. This also includes guidance on writing lower level appeals that both support payment at earlier levels and build a strong foundation for the hearing. For the ALJ hearing, it introduces procedural documents, administrative tasks prior to the hearing, how to prepare for the hearing, and presentation pointers to maximize the chance for a successful outcome. The appeals process is not an experience we wish to have, but home health agencies can put a positive spin on it as a staff development and learning opportunity. Course Author: Joseph Osentoski, BAS, RN-BC Read more

Average reps struggle, good reps grow, great reps explode their sales by avoiding these all-too-common traps! If you want your sales team to move from good sales results to great, this session is for you. We'll discuss each of the five key "traps" that reps fall into, slowing performance and hurting results. You'll gain specific knowledge and tips on how to break out of these traps and into great success! Make these simple, yet powerful changes and watch your hours grow. Michael Giudicissi is the expert in home care sales and will bring his 17 years of experience and knowledge to help your agency flourish. Read more

While leadership and management deal with results of target audit probes such as Centers for Medicare & Medicaid Services (CMS) probes, ZPIC/UPIC (Zone Program Integrity Contractor/Unified Program Integrity Contractor) audits, and Recovery Audit Contractor (RAC) reviews, the battle for agency reimbursement is won or lost. "If it wasn't charted, it wasn't done" is the old adage, but "If it was charted wrong, it won't be paid" is the new version in the Medical Review world of home health. This presentation combines 11 key Medicare rules and regulations your staff need to know, need to document, and need to follow so that any medical review does not take back the visits and cause financial hardships for your agency. Even experienced staff need to have a clear and present knowledge and integrate these requirements into their charting. How these requirements or lack of these show up in denial explanation letters is also used to demonstrate the importance of charting these right the first time. Addressing these as part of agency culture is an investment in prevention. Course Authors: Laura Page-Greifinger Read more

The landscape of EVV regulations is complicated and continuously evolving. Pressure on agencies to deliver high-quality care while reducing costs has never been higher. HCAF is pleased to present this practical Electronic Visit Verification (EVV) implementation learning opportunity with two HCAF Associate members to lead a lunch-and-learn webinar. CellTrak is a proven care delivery partner with EVV expertise and strong relationships with EVV aggregators - supporting programs in Ohio, the first state to go live. Tellus is Florida's EVV contractor for Medicaid fee-for-service home health services that will also oversee the state's clearinghouse for all Medicaid EVV. Join our experts to learn how your agency can get ahead of the curve. Our presenters will provide guidance on federal and state regulation, insight into potential productivity improvements, and practical steps to move forward. Attendees will obtain a roadmap to compliance, as well as cost-saving strategies. And the good news is – you can start now.  Course Authors: Robb Litvak, Courtney Martin, Lia Sweeney  Read more

Do you know the best practices to turn callers into clients for your private duty agency? Join Michael Giudicissi for this enlightening presentation that will turn your inbound phone skills on their ear! Get the skills you need to turn more calls into in home assessments, and how to close more assessments to clients. Michael will share best practices gleaned from working with hundreds of private duty agencies over the past 12+ years. ALL of the business growth you are seeking might already be at the other end of your phone line….don’t let it get away!​​ Course Author: Michael Giudicissi Read more

The Agency for Health Care Administration’s Kimberly Smoak and Donah Heiberg will present the latest from Tallahassee, including what Senate Bill 622 means for your agency, expectations of the emergency preparedness regulations, the top 10 survey deficiencies for both Private Duty and Certified agencies, and more! Attendees had the opportunity to pose questions to the experts during this informative session.  Course Author: Kimberly Smoak & Donah Heiberg Read more