Essential Training At Your Finger Tips

Many agencies think business growth comes from hiring sales staff. But true momentum comes from building a strategic sales plan and implementing it methodically as a team. Shelle Womble will explain common pitfalls in approaching home care sales and marketing, walking agencies through why sales must be an ongoing process and explaining what a sales funnel is and how it can create accountability. She’ll teach agencies how to develop a referrals pipeline, as well as explain the benefits of customer relationship management (CRM) and how it can focus your agency’s sales staff to ultimately increase business revenue. Speaker/Course Author - Shelle Womble Read more

This course will identify key risk areas, review the American Health Information Management Association’s (AHIMA) ethical standards, and discuss best practices for coding compliance and getting it right. Speaker/Course Author - Laura B. Waddle RN, MS, HCS-D Read more

The Review Choice Demonstration (RCD) has officially been approved and implementation is imminent in the first of five states to be affected. RCD is basically a repurposed Pre-Claim Review (PCR) and in fact, if indeed the information was affirmed, PCR is one of three options that agencies get to choose from. This session will detail and review the current status of RCD, share experiences from PCR and discuss some of the prevalent processes within your agency that may need to be tweaked. Course Author:  <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Melinda A. Gaboury, COS-C​ Read more

Effective clinical management in your office amidst the torments of the Patient-Driven Groupings Model (PDGM) and Review Choice Demonstration (RCD) will be crucial for long-term stability and success. Managing a home health agency has never been easy, however the upcoming PDGM and RCD programs will make it feel that way. These programs create more obstacles for clinical supervisors who will now have to become SEAL and stealth like to navigate through. Success will require strong processes, diligent monitoring, and constant change management to continue to perfect the agency operations and outcomes. This program will provide the SEAL (Success Equals Always Learning) training and/or sharpen the skills necessary to become a clinical supervisor to overcome and effectively run a home health agency. More specifically, the speaker and participants will focus on three areas of management, which include episode and patient management, staff management, and office management.  Speaker/Course Author - Christina Crumbley RN MSN HCS-D HCS-O  Read more

Even those with a can-do spirit need to live by the rules of where they do business. Are you in compliance with the latest Agency for Health Care Administration (AHCA) rules and regulations that affect Florida-licensed home care providers? Join AHCA's Chief of Field Operations/State Survey Agency Director Kimberly Smoak to be sure! In this session, she will provide an overview of what’s new in the statutes and rules and will also allow plenty of time for questions from all providers.  Speaker/Course Author - Kimberly Smoak  Read more

Medication non-compliance and medication errors play a big part in the decline of the older adults’ health conditions, leading to unnecessary hospital admissions. Research has shown that approximately 20% of patients face an adverse medication effect within three weeks of being discharged and that an average of $412 could be saved for every patient who had a clear understanding of their discharge instructions, including medications. Some of the physical and cognitive limitations of our older adult population make them vulnerable to the effects of medication errors. During this session, you will learn how you can work together with patients and their caregivers to successfully decrease hospital readmissions by as much as 25% in the first 90 days post-discharge and by 24% in the first 180 days. Speaker/Course Author - Michelle Roflo, DNP, APRN, AGNP-C Read more