Essential Training At Your Finger Tips

This presentation will help you gain an understanding of quality cycle management as it applies to home health. You will gain the ability to identify the impact of continuous quality improvement on patient outcomes, as well as a means by which to set measurable quality metrics at every step in a patient's journey from intake to discharge.  Course Author: Laura Page-Greifinger  PT credits awarded for course completions are approved for 1 year and expire at the end of the calendar year unless otherwise stated. For a complete list of courses offering PT credits for this year, click here. Read more

Congress and federal agencies have had a long history with home care through Medicare, Medicaid, the Veterans Administration, and other government programs. With a new Administration and Congress into its second year of action, what do they have in store for us? This program provides the up-to-the-minute report on legislative, regulatory, and legal issues coming out of Washington and into your lives in home care. PT credits awarded for course completions are approved for 1 year and expire at the end of the calendar year unless otherwise stated. For a complete list of courses offering PT credits for this year, click here. Read more

Sometimes it feels like superpowers are needed to successfully navigate the home care industry, with caregiver scarcity, competitor crowding, and shifting consumer demographics. You don't need x-ray vision or superhuman strength to win your market segment, but you do need to demonstrate why yours is the agency that will save the day! Attend this session and come out with the resources to: -Understand and apply the marketing and sales process to gain customers and referrers -Identify what metrics to measure and broadcast -Understand how data can be utilized to tell your agency's story, support your brand, and help consumers align with the home care good guys!  Course Author: Merrily Orsini & Shelle Womble Read more

The number of workers with eldercare responsibilities is rising dramatically. More than 40% of U.S. workers have provided care for an aging relative or friend in the past five years. About half of the entire workforce should expect to be providing eldercare in the coming five years! Whether you're a caregiver by profession or one of the many millions of American workers who now find themselves in that role, you will benefit from resources, principles, and best practices for balancing work, family, and caregiving. This talk offers inspiration and healing, even a bit of humor, for empowering your working caregivers. PT credits awarded for course completions are approved for 1 year and expire at the end of the calendar year unless otherwise stated. For a complete list of courses offering PT credits for this year, click here. Read more

When it comes to managing care and service delivery, there is a seemingly endless list of metrics you could monitor. But what should you track? Which key performance indicators have the most impact on quality and client outcomes? This presentation will help outline three key areas that must be monitored by your operations team. It will demonstrate that having a mobile solution, fully integrated into your office-to-field workflow can allow you to proactively manage performance, improve productivity, and make appropriate corrections while complying with new Conditions of Participation developed by the Centers for Medicare & Medicaid Services.  Course Author: Cheryl Reid-Haughian  Read more

Growing and managing a home care sales team and improving sales results is one of the biggest challenges home care agencies face today. The good news is, award-winning home care sales coach, Shelle Womble, can help get your agency’s sales team on track. Join Shelle for HCAF’s First Friday Lunch Chat on Friday, September 7th for an informal and informative chat covering this hot topic, where you’ll learn how to: - Determine what an ideal sales person looks like for your organization - Describe a solid sales structure which includes metrics, a plan and documentation - Detail what to look for in determining if expectations are being met - Delineate the signs that changes are necessary Read more