Essential Training At Your Finger Tips

Watch training courses/videos from the comfort of your home and office - Get training from the most trusted sources in the industry - Receive CEs immediately after completing your course

This 3-hour program is designed to facilitate the understanding of the various Medicare audits that home care agencies may be experiencing now and in the future, and how to prevent and appeal Medicare denials. These audits include Comprehensive Error Rate Testing (CERT), Zone Program Integrity Contractors (ZPIC) (formerly Program Safeguards Contractors), and Recovery Audit Contract (RAC) among others, which are performed to identify overpayments to agencies that result in denials and payment recoveries. Some agencies have also experienced recent audits from the Office of the Inspector General (OIG) for OASIS acceptance in the state repository as a condition for payment, making it critical that agencies prepare for these audits and learn how to appeal denials. Course Instructor - Cheryl Leslie & Pamela Meliso, JD, MPH Read More

How will the IMPACT Act impact you? Will it be a pebble in a pond or a humongous meteorite colliding with your world ending life as you know it?! Not sure, and have too many other things to worry about these days? Don’t be overwhelmed, but don’t bury your head in the sand either! Instead, join this webinar that will discuss the IMPACT Act in detail and let J’non break it down and explain exactly what to expect. Congress gave the go-ahead and CMS is now implementing this quality strategy in an effort to strengthen patient and family engagement, promote effective communication and coordination of care, along with prevention and treatment of chronic disease. It all sounds wonderful in theory, but the details matter. Those details will soon be in the sky directly above you. For example, quality measures for home health begin in January with the OASIS-C2 and measures to be added over the next few years. Those measures will be discussed, and implementation timeliness established -- across the post-acute continuum of care, so that you will be prepared. Don’t be “Chicken Little” or a dead dinosaur! Course instructor - J'non Griffin <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Read More

Equip your field and intake staff with the advantageous skills and techniques of motivational interviewing. Utilize these tried and true skills to increase productivity and patient compliance to nutrition and exercise routines, and accurately complete OASIS and other patient assessments. Your agency’s outcome scores will be enhanced. Home care agencies are on the hunt to find competitive advantages – this skill in your toolkit is a hidden jewel in our industry. Do not miss this opportunity to elicit your patient’s motivation more effectively through your communications and actions. Course instructor - Diana Cullum-Dugan <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Read More

Consider this scenario in your agency: you have a visit nurse in your organization that is doing an excellent job. Patients, staff and physicians love and respect this nurse. The current DON gives notice, so who you gonna call? The logical progression of promotion in the home health industry is from staff nurse to Director of Nursing, usually with minimal training. How soon can this be done, who will assume the case load of the visit nurse if you make this change? Time passes, no replacements are forthcoming. This is that OMG moment when your good judgment abandons you and you decide to move this nurse into the office of the DON and promise on the job training. About 75% of the time this is how this happens. Is this a fair situation for anyone? When you review the duties and responsibilities of the Director of Nursing as established by the Florida Administration for Health Care’s minimum standards for home health agencies and then you review the Federal COPS requirement for a “Supervising Nurse” and the accreditation standards for this position, you begin to realize this might not have been the best decision, but by the time you, as the manager and the new DON realize this, the “new” DON is pulling her hair out. We have essentially set her up for failure. Well there is good news and we have it.  HCAF is pleased to offer a comprehensive one day introductory training module to get you on the right track and will continue this process via webinars and onsite training days in the future. There are recommend changes being made to Florida regulation that will greatly impact the role of the DON. Initially we will provide you with current rules and regulations defining this position and then on to exciting ideas for creating a less difficult transition from visit nurse to an effective Director of Nursing. Please join us for this informative day of training. This session will include discussions of Florida home care organizations requiring a DON designation; Chapter 400, Part III, Florida F.S. 2012; Chapter 408, Part II, Florida Statues and Florida Administrative Code, Chapter 59A-8. Join Florida's home care industry expert, Glenda Burke, on a sensible journey for developing methods for success with: human resources management, staff training and education, policy/procedure development, development of a performance improvement program, development of Infection Control Program and much more. Course Instructor - Glenda Burke Read More

This session will help you realign your therapy focus and utilization targeting, quality outcomes compliance and efficiency, which are all being demanded by the growing needs of ACOs and other future key players in the new home health arena. Home care providers today must first clearly understand what is being expected of them, and then align their behaviors and practice with auditors’ expectations of the service they are providing. Raging about the injustice of it all will not lower your exposure, your liability or your denial rate. Learn, comply, get paid and survive! Course instructor - Benjamin Galin <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Read More

Do your clients or patients truly believe that your agency is different (a.k.a. better) than your competitor? How do your referral sources differentiate you from the myriad of other agencies in your market? Have you clearly defined just how stunningly you outshine your competition? In today’s market, it is imperative that you show your value and incorporate that message throughout your organization. This session will help you build an action plan to overcome the marketing barriers that confront your agency to prove that you are a shining star. Course Instructor - Mikelle Conner Read More

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