Essential Training At Your Finger Tips

Fuel your agency’s success by leveraging the Consumer Assessment of Healthcare Providers and Systems (CAHPS) to drive better home health outcomes. In this session, we’ll explore how CAHPS data can improve patient satisfaction, elevate care quality, and support regulatory compliance. Like a space explorer guided by precise instruments, providers can use CAHPS results to chart a course toward excellence. We’ll also share stellar insights from the Patient and Family Satisfaction Quality Improvement Project, featuring data from 80 home based care organizations. Discover how to interpret CAHPS feedback, apply proven strategies, and elevate your agency’s performance and patient-centered care.     Speakers/Course Authors - Lindsay Doak & Chris Attaya Read more

Strap in as we begin re-entry from our conference orbit! Your HCAF mission crew is here to help you navigate the gravitational pull of new updates, compliance changes, and actionable takeaways from the conference. We’ve gathered stellar intel across all sectors—policy updates, regulatory shifts, operational best practices, and futuristic innovations—and we’re ready to decode it all for your safe landing back at the command center (aka your organization) Have questions before re-entry? Now’s your chance to engage with your HCAF crew, clarify your coordinates, and set a course for successful implementation. The mission doesn't end here—this is where it launches.     Speakers/Course Authors - Jessica Devine & Patti Heid Read more

Speakers/Course Authors - Sue Denis & Enock Denis Read more

The next frontier for home health demands leaders who can navigate complexity, inspire their teams, and drive innovation. But let’s be honest — sometimes it feels like we’re battling the dark side of regulations, staffing shortages, and ever-evolving patient needs! This engaging and interactive session will explore the essential “force” within effective leadership. We’ll move beyond Jedi mind tricks (though a few tips on influence might sneak in!) to uncover practical strategies for:   Developing Your Inner Jedi Master: Identifying and strengthening your core leadership strengths — your wisdom, courage, and ability to connect with your team and guide them through new adventures. Using the Right Leadership Saber: Understanding different leadership styles and when to wield them effectively to achieve your organizational goals, create workflow efficiency, and improve patient outcomes. Harnessing the Power of the Light Side: Cultivating a positive and supportive work environment that fosters collaboration, empowers caregivers, and explores alternate service offerings to grow the agency. Facing the Dark Side (of Challenges): Developing the resilience and practical problem-solving techniques you need to overcome the everyday obstacles that plague home health and home care — from logistical nightmares to communication breakdowns and unexpected crises. Building Your Rebel Alliance: Inspiring and deeply motivating your team — from administrative staff to the clinical team — to embrace necessary change, adapt to crucial new technologies, and consistently deliver the exceptional, person-centered care that makes a real difference in the lives of those you serve.   This session focuses on actionable takeaways for both home health and home care that you can implement immediately to strengthen your leadership “force” and guide your home care organization to success in this exciting next frontier. Come prepared to discover the tools to become the leader your team, your agency, and your patients truly need.   Speakers/Course Authors - Jennifer Osburn, RN, HCS-D, COS-C Read more

t's common knowledge that many home care agencies are still struggling to understand internet marketing and how to leverage its possibilities. Welton Hong breaks down the fundamentals of online marketing and why certain techniques work better than others, depending on what you want to accomplish. Need to drive more clients? Search optimization and pay-per-click advertising work wonders. To increase referrals, social media is quite effective. For both, you need a website that converts well, a pristine online reputation (driven by review quality and quantity), compatibility with mobile devices and plenty of high-grade content. You also need to be prepared to adjust your plans in tandem with the dynamic nature of online marketing. Home care agencies that stay up to date with the changes (and act on them) have a huge advantage in their local markets. Speakers/Course Authors - Welton Hong Read more

This recorded webinar is designed for health care providers looking to navigate the complexities of managed care contracts. We will share practical tips and strategies to help you kickstart your negotiation process, understand key contract terms, and build strong relationships with payers. Don't miss this opportunity to equip yourself with the knowledge and tools necessary for successful contract negotiations in today’s dynamic health care landscape! Speaker/Course Author - Regina Wild Read more