Description
In this session, we’ll focus on equipping your team with the "right stuff" to enhance Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) scores. Just as astronauts need the best training to succeed in their missions, your staff needs the right skills and knowledge to deliver exceptional care that positively impacts HHCAHPS results. We’ll explore effective training strategies, communication techniques, and patient engagement practices that can boost satisfaction scores and improve overall care quality. Attendees will learn how to elevate staff performance and ensure your agency’s HHCAHPS scores are out of this world.
Speakers/Course Authors - Jennifer Osburn
Objectives
Course Objectives
-Learner will accurately identify key terms from HHCAHPS to improve patient satisfaction
-Learner will identify teaching methods that include using key words like ‘safety’ in each of the home visits
-Staff will engage in patient care scenarios around specific survey questions to enhance educational techniques
-Learner will be able to create patient centered strategies to improve effective communication with patient
-Learner will identify how to create personalized care plans driven by feedback that has been shown to boost patient satisfaction
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate
Learning credits
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