Essential Training At Your Finger Tips

This leadership-focused session examines how curiosity, ownership, and commitment influence employee performance, engagement, and resilience. Viewers will learn practical strategies for renewing motivation, disrupting burnout-driven work patterns, and strengthening accountability across their teams. Speakers/Course Authors - Miles McGrath Read more

Diagnosis coding influences medical necessity, reimbursement under the Patient-Driven Groupings Model (PDGM), quality reporting, risk adjustment, and medical review. This course examines current International Classification of Diseases, 10th Revision, Clinical Modification (ICD-10-CM) guidelines, recent coding changes, and common scenarios to demonstrate how greater coding accuracy can improve financial, quality, and compliance outcomes. Speakers/Course Authors - Jennifer Osburn Read more

Sustainable referral growth requires structure, accountability, disciplined activity, and effective leadership. This session explores outreach practices, messaging strategies, performance oversight, and operational systems that help referral teams produce more consistent results. Speakers/Course Authors - John Dalton Read more

This session examines how structured intake practices, referral networks, and professional partnerships can help agencies convert inquiries into lasting client relationships. Viewers will learn strategies for working with elder law attorneys, financial professionals, trust officers, and other referral partners to support sustainable growth. Speakers/Course Authors - Nancy Allen & Arlene Maxim Read more

This session examines how search engine optimization, employer branding, and targeted digital marketing can help home care agencies become more visible to caregivers and clinical professionals. Viewers will learn strategies for building a stronger and more sustainable recruitment pipeline. Speakers/Course Authors - Heidi Barnett Read more

This session presents a four-stage framework for home care social media success: social listening, social influencing, social networking, and social selling. Viewers will learn how to strengthen their online presence, generate qualified leads, and transform referral relationships into sustained growth. Speakers/Course Authors - Welton Hong Read more