HCAF: 2025 Private Care Symposium: The Home Care Growth Playbook: Key KPIs Every Agency Must Track (SN, OT, ST - 1.0)

Financial readiness is the foundation for sustainable growth. This session will walk participants through the key performance indicators (KPIs) that indicate when an agency is prepared to expand, including net profit margin, gross profit margin, payroll ratios, overhead, and software costs. Attendees will learn how to benchmark their performance against industry standards, evaluate capital options such as credit lines, SBA loans, reinvested profits, and private investment, and understand what lenders look for when financing agencies. The session will also cover how to assess loan terms, recognize predatory lending practices, and manage debt responsibly, ensuring agencies can scale with confidence and long-term financial stability.

Speakers/Course Authors - Ethan Schwarzbach