Description
Mastering home-based care delivery beyond facility walls
Essential techniques for keeping patients and team members informed
Creating positive impressions that enhance patient experience
Preparation and professionalism that builds patient confidence
Preparation and professionalism that builds patient confidence
Patient education strategies that drive compliance and satisfaction
Measuring effectiveness and validating patient-centered approaches
Speakers/Course Authors - Jennifer Osburn, RN, HCS-D, COS-C
Take your learning even further! In addition to the Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series, we encourage you to also explore the companion Leadership Series. Together, these programs equip both frontline staff and leaders with the strategies and tools needed to drive meaningful change. Don’t miss this opportunity to transform your agency’s patient experience and improve your HHCAHPS® ratings!
Objectives
What Staff Will Master:
- Patient-centered care principles specific to home health
- Effective communication frameworks for diverse patient needs
- Professional conduct that enhances agency reputation
- Proactive complaint management techniques
- Educational approaches that improve patient outcomes
- Performance measurement and continuous improvement methods
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate (No CE)
Shopping Cart
Your cart is empty