Content
7 modules
Rating
Course length
140 mins
Instructor
Jennifer Osburn
Price
$200.00 USD
Description
Mastering home-based care delivery beyond facility walls
Essential techniques for keeping patients and team members informed
Creating positive impressions that enhance patient experience
Preparation and professionalism that builds patient confidence
Preparation and professionalism that builds patient confidence
Patient education strategies that drive compliance and satisfaction
Measuring effectiveness and validating patient-centered approaches
Speakers/Course Authors - Jennifer Osburn, RN, HCS-D, COS-C
Objectives
What Staff Will Master:
- Patient-centered care principles specific to home health
- Effective communication frameworks for diverse patient needs
- Professional conduct that enhances agency reputation
- Proactive complaint management techniques
- Educational approaches that improve patient outcomes
- Performance measurement and continuous improvement methods
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate (No CE)
1.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Team-Based Care in a Patient-Centered World
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2.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Communication, Communication, Communication
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3.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series R-E-S-P-E-C-T: Professional Conduct in the Patient's Home
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4.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Be a "Dan" or a "Jan" with a Plan
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5.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Making Lemonade From Lemons
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6.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Teacher, Teacher, Can You Teach Me?
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7.
HCAF: Home Health CAHPS® Practical Improvement Best Practices Staff Empowerment Series Making the Grade
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