Description
True organizational transformation happens when leadership and staff unite around shared goals. Our comprehensive training program delivers targeted education at every level to improve your Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS®) ratings and create lasting change.
Speakers/Course Authors - Melinda A. Gaboury
Take your learning even further! In addition to the Home Health CAHPS® Practical Improvement Best Practices Leadership Series, we encourage you to also explore the companion Staff Empowerment Series. Together, these programs equip both leaders and frontline staff with the strategies and tools needed to drive meaningful change. Don’t miss this opportunity to transform your agency’s patient experience and improve your HHCAHPS® ratings!
Objectives
By participating in this webinar, home care providers will be able to:
Part 1
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Identify national performance trends
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Analyze core elements affecting your scores
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Implement practical improvement strategies
Part 2
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Master effective communication techniques
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Bridge information gaps between team members
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Create systems that enhance patient satisfaction
Part 3
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Address common patient concerns
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Develop targeted improvement plans
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Measure and validate results
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate
Learning credits
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