Essential Training At Your Finger Tips

A strong culture of quality requires leadership commitment, transparency, accountability, and continuous improvement. This session offers practical guidance for assessing organizational culture and implementing strategies that strengthen performance and produce lasting quality improvement. Speakers/Course Authors - Melinda Gaboury Read more

This session introduces a practical, zero-cost framework for creating sustainable growth by addressing leadership gaps, cultural misalignment, talent challenges, and a lack of strategic focus. Viewers will learn how to sharpen agency differentiation, apply lead measures, strengthen consultative messaging, establish accountability, and turn strategy into measurable results. Speakers/Course Authors - Denise Stanford Read more

Denials, documentation gaps, Electronic Visit Verification issues, and billing delays can cause agencies to lose revenue even as service volume grows. This session identifies common breakdowns and presents operational strategies for protecting cash flow, reducing preventable losses, and improving billing performance. Speakers/Course Authors - Julio Barea Read more

Effective care plans should reflect each patient’s goals, voice, and lived experience — not simply satisfy documentation requirements. This session presents clinical and leadership strategies for translating patient-stated goals into individualized care plans that support collaboration, engagement, outcomes, and quality of life. Speakers/Course Authors - Christina Crumbley & Cara Tomlinson Read more

This session examines how to build and scale a compliant Family Home Health Aide program for medically fragile children. Viewers will learn how eligibility standards, physician orders, caregiver training, competency validation, clinical oversight, and patient-safety safeguards work together to support family involvement and continuity of care. Speakers/Course Authors - Cherylanne Wilson & Jessica Boston Read more

Electronic medical record platforms contain significant potential to improve billing accuracy, reimbursement, and compliance. This session explains how system configuration, documentation alignment, and workflow optimization can support Medicaid and Department of Veterans Affairs billing requirements. Speakers/Course Authors - Frank Ripoll Read more