Essential Training At Your Finger Tips

This session presents a four-stage framework for home care social media success: social listening, social influencing, social networking, and social selling. Viewers will learn how to strengthen their online presence, generate qualified leads, and transform referral relationships into sustained growth. Speakers/Course Authors - Welton Hong Read more

Nonmedical home care providers can serve as important partners in value-based care by helping address the activities of daily living and instrumental activities of daily living that influence recovery, hospital readmissions, and client satisfaction. This session explores partnership opportunities with health systems, payers, and care networks and explains how agencies can position themselves for growth in a changing care environment. Speakers/Course Authors - Guy Tommasi, Jr. Read more

This practical session examines the compliance risks private pay home care providers face during routine surveys, complaint investigations, and reviews of unlicensed activity. Viewers will explore common documentation deficiencies, survey vulnerabilities, and proactive strategies for improving readiness and reducing regulatory risk. Speakers/Course Authors - Priyanka Sipp & Felix Leshey Read more

This session examines what motivates families to select one home care agency over another. Viewers will learn how messaging, trust, reputation, and market positioning can help an agency become easier to find and more compelling to prospective clients — without relying on constant outreach and follow-up. Speakers/Course Authors - Becky Reel Read more

This session explores why long-term care insurance clients can represent a valuable payer source for home care agencies. Viewers will learn strategies for identifying and attracting these clients, managing assignment-of-benefits arrangements, improving billing and collections, navigating policy requirements, and developing assessments and care plans that support claim approval and client retention. Speakers/Course Authors - Steven Dunn & Kevin Dunn Read more

Clinical managers play a central role in achieving strong clinical outcomes, patient satisfaction, financial stability, workforce performance, and regulatory compliance. This comprehensive course provides practical management frameworks, operational tools, and leadership strategies to help new and experienced clinical managers strengthen team oversight and support sustainable agency performance. Speakers/Course Authors - Christina Crumbley & Cara Tomlinson Read more