HCAF: From Mandatory to Meaningful: Using Training to Protect, Retain, and Support Home Care Teams (SN, OT, ST - 1.5)

In home care, required training often feels disconnected from the realities caregivers face in the field. When training doesn't reflect real risks, unclear boundaries, or lived experience, caregivers are more likely to disengage, underreport concerns, or leave altogether.

This session reframes training as a frontline support tool to protect caregivers, strengthen trust, and reduce avoidable turnover. Participants will explore how thoughtful training design can reinforce safety, equity, and belonging without adding administrative burden.

Through real-world examples and caregiver-centered scenarios, attendees will learn how to align mandatory education with what caregivers actually need to feel prepared, supported, and valued. Attendees will leave with practical strategies to redesign required training so it improves caregiver confidence, strengthens retention, and reinforces organizational accountability.

Speaker/Course Author - Emily Scarbrough McFadden, MPH, CPHQ