Description
This webinar is designed to help home care leaders move from emotional hesitation to confident action when navigating challenging workplace conversations. Participants will explore why difficult conversations feel so hard especially in the home care setting, how emotions and past experiences influence leadership behavior, and practical strategies to prepare for conversations involving performance, boundaries, conflict, or accountability. With a clear emphasis on leadership skill-building—not therapy or HR policy—attendees will learn how to plan for desired outcomes, manage emotional reactions, and engage in conversations that build trust, clarity, and forward momentum within their teams.
Speaker/Course Author - Stephanie Greene, MHA, CPC, PCC, ELI-MP
Objectives
By participating in this webinar, participants will:
- Recognize the emotional and cognitive factors that make conversations challenging and understand how these factors influence leadership behavior and communication outcomes in healthcare settings.
- Apply a structured approach to preparing for challenging conversations by clarifying intent, managing emotional reactions, and focusing on desired outcomes rather than fear or avoidance.
- Demonstrate practical strategies for engaging in difficult conversations with confidence and clarity, while maintaining trust, accountability, and psychological safety.
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate
Learning credits
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