Description
Fuel your agency’s success by leveraging the Consumer Assessment of Healthcare Providers and Systems (CAHPS) to drive better home health outcomes. In this session, we’ll explore how CAHPS data can improve patient satisfaction, elevate care quality, and support regulatory compliance. Like a space explorer guided by precise instruments, providers can use CAHPS results to chart a course toward excellence. We’ll also share stellar insights from the Patient and Family Satisfaction Quality Improvement Project, featuring data from 80 home based care organizations. Discover how to interpret CAHPS feedback, apply proven strategies, and elevate your agency’s performance and patient-centered care.
Speakers/Course Authors - Lindsay Doak & Chris Attaya
Objectives
Course Objectives
-Review national CAHPS database scoring and impact on HHVBP outcomes.
-Discuss leading research-based correlating factors in improving HHCAHPS outcomes.
-Share best practice insights from National Patient and Family Quality Improvement project of 80 agencies leading to improved CAHPS scores.
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate
Learning credits
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