Description
When it comes to managing care and service delivery, there is a seemingly endless list of metrics you could monitor. But what should you track? Which key performance indicators have the most impact on quality and client outcomes? This presentation will help outline three key areas that must be monitored by your operations team. It will demonstrate that having a mobile solution, fully integrated into your office-to-field workflow can allow you to proactively manage performance, improve productivity, and make appropriate corrections while complying with new Conditions of Participation developed by the Centers for Medicare & Medicaid Services.
Course Author: Cheryl Reid-Haughian
Objectives
- Shared understanding of the current context.
- Understand the key metrics that have the greatest impact on performance and compliance to CoP.
- Understand how technology can assist in achieving compliance and continuous improvement of performance.
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate (No CE)
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