Description
AHCA can place agencies into immediate jeopardy based on how they manage complaints and grievances and if they have taken the appropriate action after such events. Our speaker will review how to have a compliant complaint process, how to identify a compliant vs. grievance, how to document both and what follow up you need to do to keep your patients and your agency safe.
Speakers/Course Authors - Laurie Newlun, MSN. RN, CHC, CHPC
Objectives
By the end of this presentation, participants will be able to explain:
-
The difference between a grievance and complaint
-
Tracking and trending grievances and complaints and how to act on them
-
How to be proactive in dealing with complaints
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate (No CE)
Shopping Cart
Your cart is empty