Description
Do you find yourself getting lost in nostalgia for the good old days when first-class customer service was provided simply because it was the right thing to do? Why stand by and dream when we can take action and learn from those times to make today even better? In this session, we will set a new path towards providing unparalleled customer service once again. We will discuss how professional etiquette and customer service needs to flow from the top of an organization down through the internal staff and out to our patients. These skills will be discussed in-depth and easy-to-accomplish goals will be provided that will make your team the envy of your community.
Speaker/Course Author - John Dalton
Objectives
- The cost of turnover and the advantages of retention.
- Tools to empower your employees and create loyalty.
- Is everyone worth retaining?
- Putting it all to work for your agency.
Certificate
By completing/passing this course, you will attain the certificate HCAF Course Certificate
Learning credits
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