Incorporate Financial Advocacy Into Your Agency's Holistic Care Plan (SN, OT & ST - 1.0)

Many private duty agencies strive to provide holistic care in order to meet their clients’ total needs. But all too often the financial aspect of care is ignored or overlooked by home care agencies. The sheer amount of money that is required to pay for care is stressful enough; families struggle with not only how to find the funds, but also how to manage the payment process. Since most clients do not have sufficient assets to pay for all of their care out of pocket, many turn to third party sources. But those programs, even when identified, are still complex.
 
Clients with third party benefits represent a valuable and growing revenue opportunity if agencies know how to attract and service them. Become an inspiration to seniors and their families. Go above and beyond typical home care services and provide the financial assistance that is often ignored by the industry. Differentiating your agency by providing much-needed financial advocacy is an innovative way of attracting and retaining clients.

Key questions agencies should ask themselves include:
• Do we address the financial care of the client?
• What are we doing to help clients and families navigate third party benefits?
• Are my financial policies making life even harder for the family?
• Am I pushing the burden of third party billing onto clients’ families?
• Do my competitors offer assistance with third party benefits?

Course instructor - Matt Capell