Future Forward: Navigating the New Sales Mindset (SN, OT, ST - 1.0 CEU & ACCT - 1)

1 module


Course Length
50 mins

Michael Ferris



2020 brought a complete restructuring of sales to adjust to the new pandemic realities. 

We can never go back to the old way of selling. With that in mind, home health and hospice agencies need to create a new sales mindset, one that uses what we've learned and prepares them for 2021 and beyond. Join Mike Ferris, home health and hospice sales expert, and Holly Miller, Chief Revenue Officer, PlayMaker Health, for an interactive fast paced session on creating a high-performing sales team from the inside out.

Course Author: Michael Ferris & Holly Miller


  1. How to adapt your existing sales strategy for success over the next 1 – 3 years.
  2. How to build a successful inside sales program that works for today and leverages the time of your outside sales team to generate more admissions.
  3. How to motivate, empower, train, and coach inside and outside sales professionals to be successful.
  4. How to leverage technology to create high-quality leads, save time and measure what works.
  5. How to decrease your cost of sales and marketing per admission and generate maximum ROI from your investment.


By completing/passing this course, you will attain the certificate HCAF Course Certificate

Learning Credits

HCAF: Home Care & Hospice: A National Update 2021
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