This timely program, presented by Optimum RTS' John Dalton, is designed to give both managers and employees the tools necessary to both train and implement 5-star quality customer service in their professional lives.
This training will cover several proven ways to improve the overall customer service within your organization and additionally focus on etiquette when interacting with employees and management.
Course Author: John Dalton, BA
Attendees will learn:
- Who the client truly is
- Key interpersonal factors to consider prior to interaction
- The importance of the first impression
- Active listening
- Tips on conflict resolution
- The critical need for follow-through
By completing/passing this course, you will attain the certificate HCAF Course Certificate (No CE)
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