HCAF: HHCAHPS: Patient Experience vs. Patient Satisfaction and Why it Matters in HHVBP (SN, OT, ST - 2.0)

With the introduction of the Home Health Value-Based Purchasing (HHVBP) Model, there's a direct financial implication for agencies based on their Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) measures. It's vital for home health providers to recognize that "Patient Experience" is as crucial, if not more so, than the conventional view of HHCAHPS as simply a "Patient Satisfaction" indicator. A detailed examination of HHCAHPS reveals that an impressive 17 out of 19 questions zero in on patient experience, underlining its increasing significance. This focus resonates with the trends we've seen in acute care settings in the past few years.

Elevating your agency's HHCAHPS scores holds significance because it indicates not just patient contentment but can also catalyze enhancements in quality, influence reimbursement and financial support, establish a competitive edge, guarantee adherence to regulations, furnish ongoing insights, enhance staff involvement, and foster a culture of accountability and transparency. Ultimately, this endeavor contributes to improved patient care and outcomes.

In this webinar, attendees will receive insights into the specific HHCAHPS questions that influence patients' evaluations of clinicians. We will also offer actionable strategies to help agencies enhance patient experiences, improve HHCAHPS scores, and cultivate a more robust relationship between patients and clinicians in today's healthcare environment. Join us for this in-depth look at the HHCAHPS survey to learn how scores are interpreted, their impact, and how to improve your agency’s performance.

Speaker/Course Author - Matthew Mulski; Alice "Nora" Silver